Joy-Con Drift Will Be Repaired For Free!

According to a report by vice, Nintendo’s Switch Joy-Con shifting issue which recently escalated to lawsuit Nintendo handled some of them by making repairs to Joy-Con drifts free of charge, and refunds to those who had previously paid for Joy-Con drift repairs.

The details come from an internal Nintendo memo provided by an unnamed source, which states that “customers are no longer required to provide proof of purchase for Joy-Con repairs”, and that “there is no need to confirm warranty status. If the customer requests a refund for the Joy-Con repair previously paid for by confirming the previous repair and then issuing a refund. It also states that if a customer support representative meets with a customer with a drift issue, they should walk them through the troubleshooting procedure, then issue a free fix if that doesn’t work.

Previously, Nintendo only sent standard responses to people asking for issues as seen below:
“At Nintendo, we take great pride in creating quality products and we are constantly improving them. We are aware of recent reports that some Joy-Con controllers are not responding properly. We want all of our consumers to have fun with the Nintendo Switch, and if anything falls short of this goal, we always encourage them to visit http://support.nintendo.com so we can help. ”

In essence, Joy-Con drift is an issue with the controller’s joystick inputting direction even when it’s not being moved by the player. In short, this is the result of accelerated wear and tear, and a lawsuit filed by the law firm of Chimicles, Schwartz Kriner & Donaldson Smith, claiming an alleged defect in the Joy-Con controllers caused this problem.

At first, the topic came up once again recently on Reddit, with a survey later conducted by Chimicles to get more data on the matter. (Note: The site is currently down, possibly due to server stress.) Now, it looks like Nintendo may be facing a fee. The problem itself has never been addressed by Nintendo itself.

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